Refund policy

Returns

Not completely satisfied with your purchase? No problem. After receiving your order, you have 30 days to let us know that you wish to return it.

Registering your return

Send an email to info@lumuno.nl within 30 days of receipt. Include your name, order number and the product you wish to return. You can also easily register your return or cancellation online through your Lumuno customer account.

Did you receive one order in multiple parcels? The return period starts when the final parcel has been delivered.

Sending your parcel back

After registering your return, you have another 14 days to send the parcel back to:

Lumuno
Hastelweg 260D
5652 CN Eindhoven
The Netherlands

You choose the carrier and pay the return shipping costs. Keep your proof of shipment until we have fully processed your return.

Pack the product carefully and, where possible, return it complete with the supplied accessories. To receive a refund of the full purchase price, we ask that the product be returned complete and undamaged.

When will you receive your refund?

As soon as we have received and inspected your return, we will arrange the refund as quickly as possible.

You will receive the refund no later than within the statutory period of 14 days after registering your return. We will refund the purchase price and the shipping costs you paid with your order using the same payment method you used to pay.

Received a damaged, defective or incorrect product?

We will be happy to resolve this for you. Email info@lumuno.nl as soon as possible with your order number and a brief explanation. Photos or a video often help us assist you more quickly.

If your report is justified, Lumuno will cover the necessary costs of return, repair or replacement. In this case, please wait before returning the product until you have received our return instructions.

Cancelling an order

Would you like to cancel an order? Contact us as soon as possible. As long as your order has not yet been processed or shipped, we can cancel it. If the parcel is already on its way, you can return it after receipt by following the steps above.

When can a product not be returned?

Some products cannot be returned because they are personalised or made especially for you. If this applies to a product, we will always clearly inform you before you order.

The statutory right of return applies to consumers. Are you purchasing on behalf of a business? Returns are then only possible if we agreed this in advance or allow it as a gesture of goodwill.

Return form

You do not have to use a special form: a clear email is sufficient. Would you prefer to use a form? Copy the details below and send them to info@lumuno.nl:

Name:
Address:
Order number:
Order date:
Date received:
Product(s) you are returning:
Date you registered your return: