Shipping policy

Free shipping

We do not charge shipping costs for any order.

Processing and delivery

The expected delivery time varies by product. Before ordering, every product page states which of these two broad estimates applies:

approximately 8 days;
2–4 weeks.

We prefer to promise a generous timeframe and deliver sooner wherever possible.

Track & trace

Once your order has been shipped, you will receive a shipping confirmation by email with a tracking code, where available. It may take some time for the carrier to update the tracking information.

Multiple shipments

An order may consist of multiple parcels that are delivered at different times. No additional shipping costs will be charged for this.

Delays

During busy periods or due to circumstances affecting the carrier, delivery may be delayed. In that case, first check the tracking information. Contact us if your order has not arrived within the stated timeframe.

Address details

Before completing your order, check that the delivery address is complete and correct. Contact us as soon as possible if you discover an error after ordering. We cannot guarantee that an address can be changed once the order has been processed.

Damaged or missing parcel

Has your order arrived damaged or is anything missing? Contact us through the contact page and include your order number. In case of damage, add clear photos of the product and packaging so that we can assist you quickly.